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Privacy Policy

Part 1: Introduction

Personified is committed to protecting the privacy and security of our customers' personal information. This privacy policy outlines the types of information we collect, how we use it, and the measures we take to protect it.

Our chatbots interact with customers in a human-like manner, and we believe it's important to be transparent about the data we collect and how it is used. Our goal is to ensure that you feel confident in using our products and services, and that your privacy is respected at all times.
 

Part 2: Information Collection and Use

At Personified, we collect personal information from our customers in order to provide them with the best possible experience. This information includes, but is not limited to, names, email addresses, and other contact details.

It's important to note that we do share some of this data with OpenAI, but it is not used to train their models. Instead, it is used solely for the purpose of improving our own chatbots.
 

Part 3: Security Protocols

At Personified, we take the protection of your personal information very seriously. We have implemented a number of security protocols to ensure that your data is safe and secure at all times, including:

  • Encryption: All of the personal information we collect is encrypted and stored in secure databases.

  • Access Controls: Access to personal information is restricted to authorized personnel only, and all employees are trained in privacy and security best practices.

  • Regular Audits: We regularly audit our systems and processes to ensure that they meet the highest security standards.

  • Incident Response: In the event of a security breach, we have a well-defined incident response plan in place to quickly identify and resolve any issues.
     

By using Personified's products and services, you agree to the terms of this privacy policy. If you have any questions or concerns, please don't hesitate to contact us.

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Part 4: Data Sharing and Third-Party Access

Personified only shares personal information with third parties in limited circumstances, and we always do so in compliance with applicable laws and regulations.

  • Service Providers: We may share personal information with third-party service providers who assist us in providing our products and services, such as hosting and maintenance providers. These service providers are contractually bound to protect the confidentiality and security of your personal information, and are only allowed to use it for the purpose of providing the services they are contracted to perform for us.

  • Legal Obligations: We may also be required to disclose personal information in response to a valid request from law enforcement or government authorities, or in response to a legal obligation, such as a court order or subpoena. In these cases, we will only disclose the personal information that is necessary to meet the specific request or legal obligation.

  • Business Transfers: In the event that Personified is acquired by or merged with another company, we may transfer personal information to the acquiring company. If this happens, we will take steps to ensure that your personal information continues to be protected in accordance with this privacy policy.

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Part 5: Data Retention and Deletion

At Personified, we retain personal information for as long as necessary to provide our products and services, and to comply with legal obligations. Once the personal information is no longer needed, we will delete it in a secure manner.

 

Part 6: Uploaded Information and Knowledge Provision

When setting up a chatbot with Personified, the entity may choose to upload information to provide knowledge to the chatbot. This information may include, but is not limited to, FAQs, product information, and other relevant data.


It's important to note that this information is used solely for the purpose of providing knowledge to the specific chatbot that it was uploaded for, and is not used in any other bots or for any other purpose.


Personified takes the security and privacy of this information seriously, and implements appropriate security measures to protect it. Access to this information is restricted to authorized personnel only, and all employees are trained in privacy and security best practices.

If you have any questions or concerns about the information that has been uploaded for your chatbot, please contact us using the contact information provided in Part 9 of this privacy policy.
 

Part 7: Your Rights and Choices

You have the right to access and control the personal information that we collect and process about you. This includes the right to request a copy of your personal information, and to request that we correct or delete it.

If you wish to exercise these rights, please contact us using the contact information provided at the end of this privacy policy.


Part 8: Changes to this Privacy Policy

From time to time, we may need to update this privacy policy to reflect changes in our practices or to comply with new laws and regulations. If we make any material changes, we will notify you by posting a notice on our website, or by sending you an email.
 

Part 9: Contact Information

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights and choices, please contact us at [privacy@personified.me].
 

This privacy policy is effective as of [13th February 2023].

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