Part 1: Introduction
Our chatbots interact with customers in a human-like manner, and we believe it's important to be transparent about the data we collect and how it is used. Our goal is to ensure that you feel confident in using our products and services, and that your privacy is respected at all times.
Part 2: Information Collection and Use
At Personified, we collect personal information from our customers in order to provide them with the best possible experience. This information includes, but is not limited to, names, email addresses, and other contact details.
It's important to note that we do share some of this data with OpenAI, but it is not used to train their models. Instead, it is used solely for the purpose of improving our own chatbots.
Part 3: Security Protocols
At Personified, we take the protection of your personal information very seriously. We have implemented a number of security protocols to ensure that your data is safe and secure at all times, including:
Encryption: All of the personal information we collect is encrypted and stored in secure databases.
Access Controls: Access to personal information is restricted to authorized personnel only, and all employees are trained in privacy and security best practices.
Regular Audits: We regularly audit our systems and processes to ensure that they meet the highest security standards.
Incident Response: In the event of a security breach, we have a well-defined incident response plan in place to quickly identify and resolve any issues.
Part 4: Data Sharing and Third-Party Access
Personified only shares personal information with third parties in limited circumstances, and we always do so in compliance with applicable laws and regulations.
Service Providers: We may share personal information with third-party service providers who assist us in providing our products and services, such as hosting and maintenance providers. These service providers are contractually bound to protect the confidentiality and security of your personal information, and are only allowed to use it for the purpose of providing the services they are contracted to perform for us.
Legal Obligations: We may also be required to disclose personal information in response to a valid request from law enforcement or government authorities, or in response to a legal obligation, such as a court order or subpoena. In these cases, we will only disclose the personal information that is necessary to meet the specific request or legal obligation.
Part 5: Data Retention and Deletion
At Personified, we retain personal information for as long as necessary to provide our products and services, and to comply with legal obligations. Once the personal information is no longer needed, we will delete it in a secure manner.
Part 6: Uploaded Information and Knowledge Provision
When setting up a chatbot with Personified, the entity may choose to upload information to provide knowledge to the chatbot. This information may include, but is not limited to, FAQs, product information, and other relevant data.
It's important to note that this information is used solely for the purpose of providing knowledge to the specific chatbot that it was uploaded for, and is not used in any other bots or for any other purpose.
Personified takes the security and privacy of this information seriously, and implements appropriate security measures to protect it. Access to this information is restricted to authorized personnel only, and all employees are trained in privacy and security best practices.
Part 7: Your Rights and Choices
You have the right to access and control the personal information that we collect and process about you. This includes the right to request a copy of your personal information, and to request that we correct or delete it.
Part 9: Contact Information